{"id":12168,"date":"2023-02-09T09:11:06","date_gmt":"2023-02-09T02:11:06","guid":{"rendered":"https:\/\/institute.pratamaindomitra.co.id\/quality-of-e-tax-system-and-tax-compliance-intention-the-mediating-role-of-user-satisfaction\/"},"modified":"2023-02-09T09:11:06","modified_gmt":"2023-02-09T02:11:06","slug":"quality-of-e-tax-system-and-tax-compliance-intention-the-mediating-role-of-user-satisfaction","status":"publish","type":"post","link":"https:\/\/institute.pratamaindomitra.co.id\/en\/quality-of-e-tax-system-and-tax-compliance-intention-the-mediating-role-of-user-satisfaction","title":{"rendered":"Quality of E-Tax System and Tax Compliance Intention: The Mediating Role of User Satisfaction"},"content":{"rendered":"

Abstract<\/span><\/p>\n

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The effectiveness of the e-tax system in encouraging tax compliance has been largely unexplored. Thus, the current study aims to examine the interrelationship between technological predictors in explaining tax compliance intention among certified tax professionals. Based on the literature on information system success and tax compliance intention, this paper proposed an expanded conceptual framework that incorporates convenience and perception of reduced compliance costs as predictors and satisfaction as a mediator. The data were collected from 650 tax professionals who used e-Filing and 492 who used e-Form through an online survey and analyzed using hierarchical multiple regression.<\/p>\n

The empirical results suggest that participants\u2019 perceived service quality of e-Filing services and perceptions of reduced compliance costs positively influence users\u2019 willingness to comply with tax regulations. The latter predictor is also, and only, significant among e-Form users. The empirical results also provide statistical evidence for the mediating role of satisfaction in the relationship between all predictors and tax compliance intention. This study encourages tax policymakers and e-tax filing providers to improve their services to increase user satisfaction and tax compliance.<\/p><\/div>\n<\/section>\n

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Keywords:<\/div>\n

electronic tax filing<\/a>;\u00a0e-Form<\/a>;\u00a0tax compliance intention<\/a>;\u00a0tax professional<\/a>;\u00a0Indonesia<\/a><\/p>\n<\/div>\n<\/div>\n

You can download our journal in the link : https:\/\/www.mdpi.com\/2227-9709\/10\/1\/22\u00a0<\/a><\/p>\n

DOI<\/strong>: https:\/\/doi.org\/10.3390\/informatics10010022<\/p>\n\n

Dr. Prianto Budi Saptono S., Ak., CA., MBA<\/strong><\/p>\n

Department of Fiscal Administration, Faculty of Administrative Science, Universitas Indonesia, Depok 16424, Indonesia<\/em><\/p>\n

Sabina Hod\u017ei\u0107, P.hD<\/strong><\/p>\n

Department of Public Finance, Faculty of Tourism and Hospitality Management, University of Rijeka, 51410 Opatija, Croatia<\/em><\/p>\n

Ismail Khozen , S.I.A., M.A<\/strong><\/p>\n

Tax Policy Research Department, Pratama-Kreston Tax Research Institute, Jakarta 12530, Indonesia<\/em><\/p>\n

Gustofan Mahmud, S.Pd., M.Sc<\/strong><\/p>\n

Tax Policy Research Department, Pratama-Kreston Tax Research Institute, Jakarta 12530, Indonesia<\/em><\/p>\n

Accounting Department, Sekolah Tinggi Ilmu Ekonomi Swadaya, Jakarta 13620, Indonesia<\/em><\/p>\n

Intan Pratiwi, \u00a0S.E.<\/strong><\/p>\n

Tax Policy Research Department, Pratama-Kreston Tax Research Institute, Jakarta 12530, Indonesia<\/em><\/p>\n

Dwi Purwanto, S.E<\/strong><\/p>\n

Tax Policy Research Department, Pratama-Kreston Tax Research Institute, Jakarta 12530, Indonesia<\/em><\/p>\n

Muhamad Akbar Aditama, S.I.A<\/strong><\/p>\n

Tax Policy Research Department, Pratama-Kreston Tax Research Institute, Jakarta 12530, Indonesia<\/em><\/p>\n

Nisa\u2019ul Haq, S.E<\/strong><\/p>\n

Tax Policy Research Department, Pratama-Kreston Tax Research Institute, Jakarta 12530, Indonesia<\/em><\/p>\n

Siti Khodijah, S.I.A<\/strong><\/p>\n

Department of Fiscal Administration, Faculty of Administrative Science, Universitas Indonesia,<\/em>
\nDepok 16424, Indonesia<\/em><\/p>\n

Tax Policy Research Department, Pratama-Kreston Tax Research Institute, Jakarta 12530, Indonesia<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Abstract The effectiveness of the e-tax system in encouraging tax compliance has been largely unexplored. Thus, the current study aims to examine the interrelationship between technological predictors in explaining tax compliance intention among certified tax professionals. Based on the literature on information system success and tax compliance intention, this paper proposed an expanded conceptual framework […]<\/p>\n","protected":false},"author":4,"featured_media":11001,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"jnews-multi-image_gallery":[],"jnews_single_post":{"source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"2","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"sidebar-new","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"topbottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"d\/m\/Y","show_post_category":"1","show_post_reading_time":"1","post_reading_time_wpm":"300","show_zoom_button":"1","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"1","show_post_related":"1","show_inline_post_related":"1"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"864","hide":""},"jnews_override_bookmark_settings":{"override_bookmark_button":"0","override_show_bookmark_button":"0"},"jnews_social_meta":{"fb_title":"","fb_description":"","fb_image":"","twitter_title":"","twitter_description":"","twitter_image":""},"jnews_override_counter":{"override_view_counter":"0","view_counter_number":"0","override_share_counter":"0","share_counter_number":"0","override_like_counter":"0","like_counter_number":"0","override_dislike_counter":"0","dislike_counter_number":"0"},"footnotes":"","_links_to":"","_links_to_target":"","_wpscppro_dont_share_socialmedia":false,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[864],"tags":[],"coauthors":[408],"class_list":["post-12168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-journal"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t